Terms and Conditions

Hours of Business
Trading hours are generally Monday to Friday: 8am – 5pm
Saturday: 8am – 3pm
Enquiries can be made by e-mail, text message or Whatsapp at any time: info@robertsign.com 07740 877 544

Lead Time
Turnaround for completion of projects varies. Dependant on the complexity, materials ordered for use, current workload, weather conditions and temperature, your project completion may be delayed.

Quotations
All quotations are correct at date of issue and may change in the event of material costs or carriage charges increasing significantly.

Payment Terms
Payment in full is required no later than 28 days from invoice date of issue unless explicitly stated in writing from Robertsign.
When deposits are necessary, an invoice will be issued for the initial agreed amount and a further invoice issued on receipt of balance in full. Robertson Signs Ltd trading as Robertsign is a VAT registered company. No: 743 1327 55

Refunds & Replacements
Any dissatisfaction with products, materials or services must be clearly stated in writing as soon as possible to ensure a swift remedial solution.

Disclaimer
Robertsign will not be held responsible for any loss, theft or malicious damage to customer property including but not limited to: vehicles, vehicle components, vehicle contents, windows, signs, panels, banners, signage materials, fixings, unless proven otherwise.
Robertsign will not be held responsible for any appointed contractors or third parties’ services or products unless proven otherwise.

All intellectual property and artwork created entirely by Robertsign remains the property of Robertsign unless explicit consent has been granted, or sale/transfer of artwork ownership has been approved by Robertsign.

Artwork partially created by Robertsign or any client supplied artwork replicated or modified by Robertsign remains the property of Robertsign unless explicit consent is granted, or sale/transfer of artwork ownership has been approved by Robertsign.

No unauthorised reproduction of supplied artwork in any form from Robertsign, is permitted unless approved by Robertsign.

Robertson Signs Ltd, registered company in Scotland: No. 384964 trading as Robertsign

Artwork Approval

Before actual production, a proof of your artwork will be e-mailed to you for careful review. Customer approval is required before production may begin.

Approval is required for two primary reasons:
This allows you to verify that the information received is complete and no loss of data has occurred in transfer of electronic files. It also gives you the opportunity to verify that the design(s) supplied is correct and make any necessary changes before production begins.

Artwork approval is especially important in cases where a design undergoes numerous revisions.

Please be aware that while every effort is made to create the artwork exactly to your requirements, it is your responsibility to verify the accuracy of the content.

Also, the due date for your approval is critical to maintaining your project’s production schedule.

Artwork Revisions

Revisions are part of the design process and they cannot (and should not) be avoided. Rather, they should be done purposefully by keeping in mind the project’s objectives.

Once a design draft is presented, please take time to consider and provide feedback. Once all of your comments, ideas and questions are consolidated, if necessary, a new version will be presented which is the first round of revision.

A quote for the works specified will then be submitted.

Any additional major revisions thereafter, will incur additional cost dependant on the complexity and labour involved.

Artwork Guidelines

To achieve the best quality output for your project, please provide vector artwork and text when possible. If your artwork contains raster / bitmap / pixel imagery or fades, transparencies, colour blends and Photoshop filters, please provide the highest resolution image that you can.
Files supported: AI, EPS, PDF, PNG, PSD, TIFF, Jpeg.

Typeface Matching
When possible, please include the Opentype (.OTF) or Truetype (.TTF) font file or name of your typeface (font family) and weight, eg: Bold, Condensed, Itallic, etc. Please stipulate any special characters or ligatures contained within your artwork.

Text
Artwork approved text for print or vinyl output must be converted to curves / outlines / hairlines and made un-editable in word processing.

Objects
Please convert all graphics and strokes to curves / outlines / hairlines and weld / melt / combine any overlapping objects where necessary.

Transparencies and Gradient Meshes
Elements that use transparencies and gradients should be flattened / rasterised unless colour matching is required.

Colour
Best results for print output are artworks created in CMYK. It is vital that specific colour references are supplied for accurate matching. Colour output is matched as close as possible dependant on production method, materials and finish.

Artwork Bleed
Please contain a bleed based on the thickness of substrate for rigid panels, eg: 10mm foam PVC = 20mm bleed. Banners = 25mm. Partial vehicle wraps = 100mm.

Scale
Once your artwork has been created, any sensible scale for file memory size can be enlarged, ie: 1:2, 1:4, 1:10, etc.

Vehicle Livery Guidelines

Quotes for vehicle livery are based on the following criteria:
1. Vehicles must be clean, dry and free from dirt but not polished or waxed upon arrival of fitter.
2. All surfaces requiring vinyl application should be located in undercover facilities with minimum temperature of 12 degrees C, in a well lit area with vehicle not exposed to direct sunlight or windy conditions.
3. Some vinyl materials require additional conditions for the materials to bond to vehicle panels correctly. These may include but are not limited to:
a) Enclosure of vehicle in undercover facilities with temperature of at least 12 degrees C overnight, prior to day of application.
b) Enclosure of vehicle in undercover facilities with temperature of at least 12 degrees C, at least 8 hours after application is complete.

It is strongly advised that these conditions are fulfilled to ensure the expected finish and longevity of the vehicle livery.
Robertsign may not be held responsible for material failure if these conditions are not achieved.

4. Waste created from the vehicle livery application will be disposed of, in on site facilities designated bins.
5. 240v power supply is required for some vinyl application / removal processes.

Attention and care is involved in every vehicle livery application / removal. In the rare event that accidental damage may occur, Robertsign may not be held responsible for loss or damage to vehicle paint surfaces, loss or damage to removal of vehicle badges, mouldings, trims or vehicle fixtures in any vinyl application or vinyl removal processes.

Quotes may become invalid and incur additional cost if any of the following, but not limited to aspects occur:
1. Vehicles not clean and dry for vinyl application / removal, as explained above
2. Additional cleaning other than standard surface preparation, ie: removal of existing vinyl films, gum residue, tar, stubborn dirt, etc.
3. Vehicle not available for agreed work at agreed time and date
4. Inadequate working environment resulting in additional labour involved

Vinyl Film Application Guidelines

Ensure that the surface where the lettering or graphic is being applied to is clean and dry.
Avoid a damp working area away from strong direct sunlight. If the surface is too warm, there may be problems for re-positioning the vinyl.
With masking tape, tack the lettering or graphic onto the surface to determine the correct positioning.
Measure and align the lettering or graphic level; from a vertical or horizontal edge, bead, bottom of window rubber,etc.
Then mask a line vertically over the entire graphic, holding the vinyl in place onto the surface. You have created a hinge.
Remove the masking tape you used for tacking the vinyl onto the surface. You’ll then be left with the vertical masking tape acting like a spine of a book and
you can gently fold the left or right segments back onto it’s face – do not crease the lettering or graphic.
When the left or right ‘page’ is gently folded onto it’s face, peel back the paper liner (the silicone based backing which the vinyl is on) and cut the liner with a pair
of scissors. This will leave you with one side free of the liner and tacky. Place back onto surface, ensuring that the lettering or graphic is taut.
With a squeegee (credit card, CD case cover, something with a rigid edge) firmly push upon the application tape covering the vinyl and working from the centre,
push outwards in overlapping vertical strokes. Remove the vertical masking tape and repeat process for the remaining half once the liner is completely removed. Leave for 10 mins to allow bonding. Then remove the application tape which is covering the lettering.
Pull this gently from the top corner back on itself at 45 degrees angle. If you are left with any air bubbles, try to push out with your finger or use a small pin to gently pop and push out air behind the lettering or graphic.

Vinyl Film Removal Guidelines

Dependant on the longevity of the vinyl, it is unlikely that you will be fortunate to remove the vinyl easily without the use of heat equipment or with any gum residue or glue left following vinyl removal.

For satisfactory results when removing vinyl films, you will need a heat gun or adequate hair dryer, Tar and Spot Remover or citrus based cleaning solution, an object with a flat, straight (preferably thin plastic) edge, lots of (preferably lint- free) clean dusters, elbow grease and stamina.

If you have a heat gun or decent hairdryer:
Work on a 12” / 300mm square (approximately) area at a time and heat the surface moderately. Take care not to overheat and scorch the vinyl or the surface.
Once you have removed a square of vinyl by gently peeling and pulling, you will understand how much heat to wave over the vinyl graphics.
The objective is to heat the film just enough to remove easily without picking off hundreds of tiny bits, but not too much that there’ll be large areas of gum residue
left on the removed areas beneath the vinyl. Visit Dingbro (in Dundee, Kirkcaldy and several other branches) and purchase a gallon / 5Ltr of Tar and Spot Remover (RRP £15ish). This goes for miles and you’ll find it useful for other cleaning projects afterwards. Fill a spray bottle with the Tar and Spot Remover and use in a well ventilated area out of direct sunlight. This has a strong odour so be careful not to spill everywhere. Spray the solution on the surfaces where there is gum residue left, after removing the vinyl. Leave for approximately 20 seconds and scrape off with a dull razor blade, window scraper, edge of old credit card, etc. Be careful not to gouge the surfaces when scraping off any thick areas of gum residue. Spray again and rub with clean dusters. Repeat spray + rub with clean duster, avoiding spreading the glue and until the surface is clean.

Environmental factors, temperature and age can affect the vinyl’s bond strength as well as the method in which you are removing the film. This may require considerable time and effort.

PDF Copies

For a PDF copy of the Robertsign Terms & Conditions as well as Artwork Guidelines and Other resources, please click the relevant button below to download.